Terms of Service

1. Acceptance of Terms

By accessing and using CV Surgeon ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

CV Surgeon is an AI-powered CV optimization service that:

• Enhances existing CVs for specific job applications
• Generates tailored cover letters (Premium pack)
• Optimizes content for UK job market and ATS systems
• Provides PDF downloads of generated content

3. Pricing and Payment

• Basic Pack: £1 - CV optimization only
• Premium Pack: £2 - CV optimization + cover letter
• All payments are processed securely through Stripe
• Prices are inclusive of applicable taxes
• No recurring charges or subscriptions

4. Refund Policy

Due to the immediate digital nature of our service:

• Refunds are generally not available once content is generated
• Technical issues preventing service delivery may qualify for refunds
• Contact support@cvsurgeon.uk for refund requests
• Refund decisions are made at our discretion

5. User Responsibilities

You agree to:

• Provide accurate CV and job description information
• Use the service for legitimate job application purposes
• Not submit offensive, illegal, or inappropriate content
• Not attempt to reverse engineer or abuse the service
• Verify and review all generated content before use

6. Content and Intellectual Property

• You retain ownership of your original CV content
• Generated content is provided for your personal use
• We do not claim ownership of your personal information
• Our service, branding, and technology remain our property

7. Service Availability

• We strive for high service availability but cannot guarantee 100% uptime
• Maintenance may temporarily affect service availability
• We reserve the right to modify or discontinue features
• Critical security updates may be applied without notice

8. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind. We do not guarantee:

• Job application success or interview rates
• ATS compatibility for all systems
• Accuracy of AI-generated content
• Fitness for any particular purpose

9. Limitation of Liability

Our liability is limited to the amount paid for the service. We are not liable for:

• Lost job opportunities
• Indirect or consequential damages
• Content accuracy issues
• Third-party service failures

10. Data Protection

Your privacy is important to us:

• CV content is automatically deleted after 24 hours
• We comply with GDPR and UK data protection laws
• See our Privacy Policy for detailed information
• You can request data deletion at any time

11. Prohibited Uses

You may not use the service to:

• Submit false or misleading information
• Violate any applicable laws or regulations
• Infringe on others' intellectual property rights
• Attempt to access unauthorized areas of the service
• Distribute malicious content or code

12. Termination

We may terminate or suspend access to the service:

• For violation of these terms
• For suspicious or fraudulent activity
• For technical or security reasons
• At our discretion with reasonable notice

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

14. Contact Information

For questions about these terms or the service:

Email: support@cvsurgeon.uk

15. Changes to Terms

We may update these terms occasionally. Continued use of the service after changes constitutes acceptance of the new terms.